- Job ID 37056
- Career Level Manager
- Experience Fresh
- Industry Development
- Qualifications Certificate
Job Description Summary
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Global Technical Services Training and Education Specialist is responsible for implementing both customer and associate training programs, training associates in a didactic manner and according to Quality regulations. You coach Regional Trainers to contribute to worldwide consistent customer training and customer satisfaction. Develop a thorough knowledge of our customers and their requirements help you implement training programs that suit their needs.
Education & Training Specialist
Key focus areas:
Trainer for assigned product(s)
Continuous training improvement through guided performance analysis
Training Extended Core Team member/Core Team Member (CTM) for low to mid complexity new product development (NPD) projects.
DUTIES & RESPONSIBILITIES:
The Global Technical Services Training and Education Specialist is responsible for coordinating and implementing certified training programs and materials, as well as ensuring the certification of instructors responsible for training delivery. The Global Support Trainer is certified and allowed to provide Train the Trainer classes and examining associates against defined criteria.
The Global Technical Services Training and Education Specialist will actively participate as core / extended core team member in the new product development process (GPDS) when required, owning training deliverables.
The scope of responsibility also includes reviewing and evaluating the content of (service and end user) manuals.
The Global Technical Services Training and Education Specialist demonstrates skills to learn new technology (product) concepts quickly and easily through professional platforms; May need guidance to take advantage of all opportunities to obtain information that is useful for work, with the appropriate depth and breadth of relevance appropriate to the business environment.
Provide effective, complete and accurate training delivery in alignment with product development timelines and launches, consistent with global business goals.
Provide and communicate appropriate training updates, bulletins, and related policies or procedures to the Global Service entities.
Lead training certification programs for internal associates.
Flexibility in working hours to be expected due to time zone considerations and business needs
Knowledge & Skills:
Understanding of Business and industry
Skilled in communicating business impact of products on customer use
Skill in coordinating the logistical tasks associated with planning meetings Initiate and recommend product design change/improvement to satisfy service needs
Skilled in handling individual results in scope of a larger project utlizing established processes and technology tools Provide comprehensive and effective training to a wide and varied audience that includes trainees with markedly different cultural and learning styles.
Skill to learn new technology (product) concepts quickly and easily through professional platforms; May need guidance to take advantage of all opportunities to obtain information that is useful for work, with the appropriate depth and breadth of relevance appropriate to the business environment. Supervise and evaluate customer feedback to improve the training process.
Create and promote a safe working environment throughout the organization. Ensure ongoing communications to educate the organization of safety procedures.
Demonstrates a basic understanding of financial principles and business fundamentals relevant to the training environment (e.g. establishes/supports targets and manages training expenses to align to budgets). Travel to regional and national meetings or customer sites to conduct training sessions and educational seminars.
Judgement & Decision Making
Skill in identifying performance goals, gaps or opportunities through guided performance analysis Ability to gear his own efforts towards needs and wishes of both internal and external customers.
Skill in designing and implementing performance support systems and tools, for example, instructional resources, job aids, expert advice. Willingness and capacity to collaborate with others on a common goal.
Skill to learn from multiple sources to be on forefront of professional knowledge, but in the application of knowledge may need guidance. Proactively builds knowledge and skills of self and others, to increase value/contribution to the company and to ensure personal and professional growth.
Ability to learn new technical information required for product support Ability to continue to function efficiently despite changed circumstances, tasks, responsibilities and/or people.
Ability to learn new training technologies and concepts of adult learning
Capable of training Tier 1 and role based 2 curricula for multiple products in a product line
Able to coach regional Tier 3 trainers on standard processes for effective knowledge transfer
Manages Tier 3 issues to resolutions in collaboration with other teams
Skill in partnering with internal customers to help identify problems or needs, understand and take action
Skill in identifying personal biases that influence one’s own cognition and behavior.
Skill in observing and interpreting the verbal and non-verbal behavior of individuals and/or groups.
Skill in adjusting own behavior in response to or anticipation of changes in others’ behavior, attitudes, and/or thoughts
Influence, Leadership, and Persuasion
Skill in communicating why the recommended solution can benefit the customers’ goals and business need
Skill in expressing thoughts, feelings, and ideas in a clear, concise, and compelling manner.
Skill in applying principles of active listening, for example focusing on what someone is saying, deferring judgment, and responding appropriately.
Skill in principles and techniques for providing feedback.
Cultural Awareness and Inclusion
Knowledge of cultural differences in the workplace, for example styles of communication, organizational/business customs, attire, and family obligations.
Knowledge of methods and techniques to foster cultural awareness, encourage cultural sensitivity, and broaden viewpoints.
Skill in adapting and adjusting demeanor, perspective, and/or behavior to function effectively in diverse environments or situations.
Compliance and Ethical Behavior
Skill in acting with integrity, for example being honest, acknowledging own mistakes, treating people with dignity, respect, and fairness.
Skill in establishing, maintaining, and enforcing standards for integrity and ethical behavior in self and others.
Education & Experience:
Bachelor’s degree or equivalent experience preferred
Knowledge of processes in a microbiology lab, knowledge of technical devices.
Based medical device industry knowledge
Fluently verbal and written English
0-5 years’ experience with training program development and accompanying material
Must be able to travel domestically and internationally.
Willing and able to travel up to 10% time.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA MD – Sparks – 7 Loveton Circle