About the team

At Zillow, we’re passionate about empowering our customers to unlock life’s next chapter, and our Zillow Home Loans (ZHL) team is committed to doing just that. Zillow Home Loans focuses on providing innovative lending solutions and a seamless financing experience that helps our Buyers make informed financial decisions from the very beginning of their home shopping journey.

Our ZHL team sets out to create a suite of tools and experiences that help Zillow users find the right home and get financing with confidence. We aim to provide contextually relevant information early in the process, and efficiently nurture users throughout their journey in order to enable them to make informed decisions. Through deep integration with the full suite of Zillow offerings, we’re developing a trusted relationship with our users when it comes to seeking financing for their next home so that when it comes time to choose their lender, they choose Zillow Home Loans.

We are a cross functional team transforming the way Mortgage Operators serve home buyers: enabling them to make informed decisions while reducing the time, energy and anxiety needed to finance their new home.

As people use Zillow to dream and shop, they are continually confronted with the questions: “How much home can I afford?” and “Am I qualified for how much this home will cost me?” Zillow is uniquely positioned to answer these questions for our users in a way that is discoverable and accessible. When powered by Zillow Home Loans, this information becomes trustworthy and actionable.

In order for ZHL to answer these questions, we must learn about our users’ financial profile and their home ownership goals so that we can evaluate their eligibility for the various loan products we offer, after which we will be able to optimize a configuration of a personalized loan scenario to align with their goals.

Earning users’ trust early is only meaningful if we can keep their trust all the way to the closing table. Therefore we must ensure that this evaluation process is in alignment with the underwriting process they will undergo later on in the financing journey so there are minimal discrepancies between the eligibility decisions we make throughout the process.

About the role

As a Senior Product Manager on our ZHL Mortgage Factory Product team, your primary responsibility will be to develop products that enable operators to make home financing eligibility decisions. You will build tools and optimize processes for intaking information about borrowers’ financial profile and the home they hope to finance to maximize borrower pull through while ensuring consistent decision-making throughout the loan process and minimizing down funnel eligibility decision reversals. You will need to balance the tradeoffs between increasing conversion rates and maintaining decision quality, ensuring that the tools and processes are designed to make consistent eligibility determinations. Additionally, you will work closely with Sales to identify opportunities for process improvements after the calculations have been made, ensuring a seamless and efficient borrower experience.

This role requires strategic thinking, strong communication skills, and operational understanding. You will need to approach problem-solving from first principles and take a holistic, service design based approach to solutioning. You will be shipping products that enable and if necessary enforce operational process change. We are seeking a Product Manager who possesses structured thinking to take ownership of this challenge and build technology solutions that enable excellent operations and deliver an exceptional customer experience.

If you are passionate about innovation and excellence in lending and want to be part of a team dedicated to empowering customers, we invite you to join us in transforming the industry and revolutionizing the way people think about home financing.

• Define the information architecture for our internal tool’s categorization and presentation of borrower data

• Solve challenges creatively using technology and operations. Work collaboratively with Business to iteratively test into strategies to maximize pull-through while balancing decision quality

• Build tools that drive consistency and create efficiency in the verification process

• Create clarity into verification status of financial and property information within the internal tool

• Bring an ownership mentality and think creatively to solve problems

• Prioritize competing opportunities by understanding business and customer impact

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $143,200.00 – $228,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Problem Owner – You embody expertise in understanding the needs of the customers you serve and the problem you aim to solve, maintaining an ownership mentality, and working collaboratively and cross-functionally to drive solutions from ideation to execution with a focus on operational excellence.

• Problem Solver – You are a first principles problem solver who approaches complex issues by breaking them down to fundamental principles, utilizing analytical thinking, curiosity, and independent reasoning to generate innovative and logical solutions.

• Highly Analytical – You are highly analytical, leveraging data-driven insights to inform your decision-making process, and you are adept at both independently gathering and analyzing data or collaborating with others to assemble the necessary information.

• Deliver Results – You possess the ability to swiftly identify the essence of a problem, determine the necessary actions and timelines, and collaborate effectively with the development team to ensure timely delivery of solutions.

Qualifications

• 5+ years in a product management role, with emphasis on cross-team collaboration, creative problem-solving skills, analytical thinking, and success in shipping initiatives that drive growth and retention

• Experience designing product solutions that fit holistically into a customer’s overall experience alongside cross-functional teams

• Experience defining projects, driving requirements, writing functional specs and coordinating projects across multiple teams and organizations

• Track record of leading and successfully delivering results in a fast-paced, dynamic environment.

• Demonstrate attention to detail and the ability to lead multiple competing priorities simultaneously.

• A highly collaborative working style and an analytical approach, with experience using data to motivate changes and produce results

• Passion for customer success and empowering people through technology

• Outstanding verbal and written communication skills.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.